Refund and Returns Policy

Last Updated: September 2026

At Pak Organic, we take immense pride in the purity, authenticity, and freshness of our cold-pressed oils, wild Himalayan teas, and natural wellness products. Your health, satisfaction, and trust are our highest priorities.

Please review our return and refund policy below:

1. Return Window

We offer a 7-day return policy for eligible items, which means you have 7 days after receiving your package to request a return or exchange.

2. Eligibility for Returns

Due to health, hygiene, and food safety regulations governing consumable and personal care items, products are only eligible for return under the following conditions:

  • The product must be unopened, unused, and in the same pristine condition you received it.
  • The original safety seal, cap seal, and packaging must remain completely intact and unbroken.
  • You must provide the order number, invoice, or receipt as proof of purchase.

3. Damaged, Leaking, or Incorrect Items (Immediate Resolution)

Natural oils and herbal products can occasionally encounter rough handling during transit.

Please inspect your package immediately upon delivery. If:

  • A bottle or jar is broken, cracked, or leaking
  • The safety seal is compromised upon arrival
  • You received the wrong item or missing items

What to do:
Contact us within 48 hours of delivery via WhatsApp at +92 333 5533293 or email contact@pakorganic.com with:

  1. Your Order Number
  2. Clear photos or a short video showing the damaged package, leaking bottle, or incorrect product.

Once verified, we will immediately send you a free replacement or issue a full refund, with zero return shipping costs charged to you.

4. Non-Returnable Items

For health, sanitary, and hygiene reasons, the following items cannot be returned once delivered:

  • Any food product, oil, resin, or tea whose safety seal has been opened or broken.
  • Perishable items or opened jars of spreads/nut butters.
  • Items purchased on clearance sales or promotional bundle discounts.
  • Gift cards or complimentary trial samples.

5. How to Initiate a Return

If your unopened item meets the eligibility criteria and you wish to return it:

  1. Contact Us: Reach out to our customer care team at contact@pakorganic.com or WhatsApp +92 333 5533293 stating your order number and reason for return.
  2. Approval & Instructions: Once approved, we will provide you with the return dispatch details and return slip.
  3. Dispatch: Securely pack the item in its original box to prevent transit breakage and dispatch it to our fulfillment hub:

    Pak Organic Returns Department
    Shop #1, Commercial Market, Askari 14,
    Rawalpindi, Punjab, Pakistan.

Note: Please do not send items back without first notifying us. Unidentified packages cannot be processed.

6. Shipping Costs for Returns

  • If the return is due to our error (defective, damaged, or wrong product delivered): Pak Organic will cover all return shipping and replacement costs.
  • If the return is due to customer change of mind: The customer is responsible for the courier return shipping costs. Shipping fees paid on the original order are non-refundable.

7. Refunds & Processing

Once your return is received and inspected by our quality assurance team:

  • We will notify you via email or WhatsApp confirming receipt and whether your refund is approved.
  • For Prepaid Orders (Credit/Debit Card or Bank Transfer): Approved refunds will be processed back to your original payment method or bank account within 5 to 7 business days.
  • For Cash on Delivery (COD) Orders: Approved refunds will be transferred via Bank Transfer, JazzCash, or EasyPaisa within 3 to 5 business days.

8. Questions & Support

For any questions regarding our return procedure, order tracking, or cancellations, please contact us:

  • WhatsApp / Phone: +92 333 5533293
  • Email: contact@pakorganic.com
  • Store Address: Shop 1, Commercial Market, Askari 14, Rawalpindi, Pakistan
  • Support Hours: Monday – Sunday: 8:00 AM – 10:00 PM PKT